FAQ

FAQ

 

If you need help, we have a list of frequently asked questions and answers. We strive to give you

the best buying experience possible. Click a question below to view the answer.

When are you open?

We are a clearance house only which means we are only open certain weekends of the year. Our opening hours on event weekends are 8am – 4pm Saturday & Sunday. To be notified of our next event simply sign up for our e-mail notification or visit our Facebook page.

How do I know when your next event will be?

To be the first to hear when our next event is coming simply sign up to our email notification or keep an eye on our Facebook page for the announcement.

Where are you located?

You can find us at Building 3 West, 605 Zillmere Rd Aspley. Look for our sign at the entrance!

Is your stock new or secondhand?

All of our stock is brand new. We sell end of line, excess stock and deleted lines from some of Australia’s largest retailers at a fraction of the price.

Can I purchase over the phone?

Unfortunately not. You must be physically present to purchase. We also do not hold stock, it’s first in best dressed.

Can I put an item on hold prior to the event?

We are unable to place items on hold. You must be physically present to purchase. If you see an item you like while browsing you can place a deposit and pay the balance on pick up or delivery.

How can I pay for my order?

We accept Cash, Credit Card & EFTPOS. We do not offer finance or layby.

Do you offer layby?

We do not offer layby however you can place a deposit on an item during the event and pay the balance on pick up or delivery.

Do you offer finance, e.g. GO/Afterpay?

Put simply, no.

When can I collect my items?

Pick up of purchases is available from 9am – 3pm on event days or the week following the event between 8am & 2pm Monday – Thursday and between 8am & 12pm on the Friday. If you require pick up outside of these hours please contact us and we will do our best to arrange a suitable time. Alternatively, delivery can be arranged through our partner All Purpose Transport at the time of sale.
*Non-event weekends we are not open for pick-ups.

Do you offer delivery?

Yes, we do! Our deliveries are outsourced to All Purpose Transport and can be arranged at the time of purchase. If you require a quote please click here for our DELIVERY CALCULATOR.

Can I arrange a specific time for delivery?

Unfortunately, All Purpose are unable to commit to specific delivery times, however they are able to confirm a four-hour delivery window for the day you will receive your goods. All Purpose will give you a confirmation call about 48 hours before your delivery. Approximately 1 hour before delivery a driver will give you a courtesy call to ensure that you are at home and ready to receive your delivery.

* If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.

Is there anything I need to do prior to delivery?

In order to make your delivery as simple as possible, please give consideration to the following questions and advise us of any special requirements when organising your delivery.

• Will the item fit through all the access ways, including doors, halls, lifts and stairwells? The dimensions of your purchase can be obtained from your sales assistant.
• Is there a spiral or narrow staircase that might require additional resources?
• Do you have any softwood floors, or cork, soft stone or vinyl tiles that might be impacted by heavy delivery equipment?
• Will the item need to be delivered over a balcony or a fence?
• Are there parking restrictions in your street or is it a one-way street? Do you have a steep driveway or overhanging trees?
Please note that All Purpose will take all reasonable care. We will not accept responsibility for any damage which is not caused by us or in relation to any activity undertaken specifically at your request.
In addition, if there are any additional costs incurred due to unexpected issues an additional fee may apply.
If you have any questions please contact All Purpose Transport directly on 07 3719 2198 or visit their Website.

Do you offer delivery outside of Queensland?

All Purpose Transport offer delivery throughout South East Queensland down to Northern New South Wales only.

Can you assemble my furniture for me?

Our service is purely delivery only. If you require assistance with assembly please contact All Purpose Transport and they may be able to assist you at the time of delivery.

Do your products come with a warranty?

Unless otherwise stated all items purchased from Warehouse Furniture Clearance come with a standard 12-month consumer warranty.

Can I return my items?

We will gladly Refund or Exchange an item if:
• The item is faulty and you were not aware of the fault at the time of purchase
• The item is not the same as the description or as shown or advertised
• The item does not perform as per the manufacturers intention

You may not be entitled to a Refund or Exchange if:
• You have changed your mind and no longer require the item
• You decide you cannot afford the item
• You found the item cheaper elsewhere
• The style, colour, or size is not suitable
• You were made aware of a fault in the item prior to purchase
• You were responsible for the fault
All Refund requests MUST be accompanied with an original receipt or other proof of purchase.
Please feel free to discuss our policy with our Manager prior to purchase.